Taken from the SHIPPING page:
INFORMATION ON WEBSITE & PRODUCT INFO We have information throughout this website. READ THIS SITE. We are proud of the products we make because they WORK. BSN is as herbal and as natural as possible. Blue Sage Naturals is a small business, so often the website gets overlooked in updating. There ARE variances in product colors OR aromas due to batch of herb or oil used, or how long it was infused or any other number of things.ALL products are tipped over in transit to you, therefore some product may get on the inside of the lid.
If the container has no label, we’ll send you one if you’d like. If product is darker or lighter or whatever than the previous product, THAT is due to the variances noted above.And remember, no one is perfect. Not me, not you. If there’s something you don’t like about what I say or my products, let me know. I’ll try to make it better for you. If I can’t, I’ll have someone else call you that is REALLY diplomatic. 😉 Q: Do you have samples?
A: Not of everything and only sometimes. Never for seabuckthorn oils.
Q: The bottle leaked. What do I do?
A: Email me and let me know. We will discuss how it. I will probably send you more after you send me a photo of it and the box/packing material.
Q: I didn’t put my seabuckthorn oil in the refrigerator right away and it took about 10 days to ship here. How do I tell if it’s rancid?
A: It won’t be rancid. The oils have a 3 year shelf life for external use and 18 months for internal use.
They won’t go rancid for a really long time. I did not keep them under refrigeration for the first 4 years I was using and selling them. It’s only been recently that it has come to light they need refrigeration. So you don’t have to worry about rancidity. They are SO FULL of vitamin e and other things, it’s rare for it to be rancid.
Q: How long do I have to use the credit on file?
A: The credit on file needs to be used within the year it was given.
Q: Why don’t have you a lot of spa-type products?
A: Because first and foremost, Blue Sage Naturals is all about making skin care for skin problems. Our focus is on issues, not pretty/fru-fru. I make products that help me and mine and offer them to you. Which also means you get the best. I don’t skimp on amounts, I don’t put in ‘enough to get by’, I put it _enough and then some_. I am a licensed esthetician, so I use my own products. That would make them ‘spa products’ no?
Q: Why don’t you use grapefruit seed extract as a preservative? I see a lot of ‘natural’ companies use it.
A: Because all but one grapefruit seed extract has a paraben preservative in it to preserve it. It’s not a requirement to put that additive on the bottle of GSE, so the manufacturers don’t need to put it on their label, legally. However, we don’t work just ‘legally’, we also work honestly. That said, even the one company that doesn’t have a preservative in the gse, grapefruit seed extract will NOT preserve.
We have found a preservative that has no formaldehyde precursors in it, no parabens, no potassium sorbate. And it works.
POSTASSIUM SORBATE aka Preservative, is in almost every food we eat. It makes meat stay red in the grocery, among other things. About 2% of the population is allergic to Potassium sorbate. Read this for more info:
I am one that is allergic to potassium sorbate and I found out the hard way. I am also of the 2 % that is allergic to topical cinnamon. Be careful with products made with potassium sorbate.
Q: Why don’t you offer free shipping after a person buys a certain amount?
A: Because we don’t build the shipping expense in the cost of the products. Most companies do, however I ran a poll and 85% of those that voted said they would rather not have higher per item prices to compensate for shipping. That’s my opinion also. Be up front about what the price is, don’t try to sneak around saying..’FREE SHIPPING’ when the price is built into the product. That is dishonest to me.
Q: I have very dry skin, what do I use?
A: Most of the products on Blue Sage Naturals were made for me first. I have very dry skin. ANY of the moisturizers and/or face serums are for dry skin. Read the description and choose what you want.
Q: Do you use stuff that a lot of people are allergic too?
A: No we don’t. No peanut oil, mineral oil, talc or lanolin.
Q: What if I find out I’m allergic to it? Can I return it?
A: Please see the Returns page.
Q: I see soaps that are only coconut oil, olive oil and palm or soybean. Is that all you use in yours?
A: Heavens no! That’s why our soaps sell so fast. We use cocoa butter, raw shea butter, rice bran oil, palm kernel flakes, soybean oil, shea butter, kpangnan butter, coconut oil and NOP Certified organic sea buckthorn seed oil, NOP certified organic seabuckthorn berry oil and other rich oils. As you can see we fill our soaps with lots of good oils & infused oils.
Our soaps are elegantly simple with the highest quality oils available.
Q: Do you have the organic certification for the sea buckthorn seed oil? And if so, may I see it?
A: Yes. Click here
Q: Do you use chemicals in your products?
A: Yes. The preservatives and the surfactants in the shampoo are chemicals. As they are with EVERY single shampoo made. These surfactants are what makes the lather. The surfactant I use is very mild and necessary AND it’s made from RENEWABLE sources. I do NOT use sulfates in my shampoo. It is sulfate free, TEA free and all the other junk you see in so-called ‘natural’ shampoos. We also use allantoin in the shampoo, which is a skin protectorant. Allantoin and some fragrance oils are also in the Skn Savr™
Q: Are your products considered drugs?
A: No, our products are moisturizers, astringents and cleansers. Blue Sage Naturals’ products make you look better and feel better. What you use them for is beyond our control.
Q: Do you sell or give away my personal information?
A: Never! Your personal information is safe here.
Q: Are your servers secure?
A: Yes, the servers are secure.
Q: Do you test on animals?
A: No, we do not test on animals, however animals are helped by some of our products, such as the sea buckthorn seed oil and Relief N Rescue™. A gal used our Comfrey Ointment on her dogs paw, where he’s licked ALL the hair/fur off. She says it’s healing.
Just for an FYI, animals are used in testing for almost every product on earth. That is the reality of it. I don’t know any person willing to be injected with a tumor causing or cancer causing injection, in order to be given something that might help them. If you do, please let the scientists know, I’m sure they would rather test on real live human beings.
I apologize if this offends anyone, but it’s a fact. Tests are always conducted on animals if tests are being done by scientists/researchers on products.
We hope this has helped you. We will add to it as questions come up. Thank you.
To achieve greatest efficacy of our salves, we use as little unbleached beeswax as possible in our products, leaving the ingredients more room to be on your skin. If your product looks like there’s oil on top, just stir!
Each person’s skin is different and people use our products in different ways than the next. REMEMBER – I am an herbalist, not a doctor. I cannot diagnose or prescribe.
Orders accepted via the internet – 24/7 It’s secure.. No snail mail please. There is no catalog.
PHONE HOURS: Mon-Thursday 9:00a – 5p
Closed: Friday, Saturday, Sunday, Holy Days, Holidays and Ones I make up 😉
CALL! TEXT! EMAIL! I’m available for you for product questions and/or prayer/prayer requests.
SIX OH TWO, SIX SEVEN FOUR, OH TWO EIGHT SEVEN [writing it out WORKS to foil robots!]
Arizona time, which has no daylight savings time.
Shipping is TUESDAY THROUGH THURSDAY
Blue Sage Naturals, LLC
P.O. Box 82864
Phoenix, AZ 85071
Statements contained herein have not been evaluated by the Food and Drug Administration. Nothing on this site is intended to diagnose, cure, treat or prevent disease. It is imperative in this day and age to start taking charge of your own health and body. Educate and think for yourself. I don’t know if these products will work for you or not. They work for me.
Do a skin patch test before using any product, this should show if you will be allergic to a product.