This page is valid even if you don’t read it! SHIPPING is normally Tuesday through Thursday in the summer. It’s very hot here and I don’t like the products sitting over the weekend in warm warehouses. Winter shipping is usually Tuesday thru Friday.
I have been able to keep shipping at the actual cost. Please help me keep it this way by filling out all your information in all sections of the cart, making sure you double check your email address, telephone and State.
- CANCELLING YOUR ORDER If the order has not left the office yet, I can possibly stop the shipping. If I can, there will be a $7 fee. [This includes the charge card fees and used packing material]
- Orders are processed on a first-come, first-served basis usually within 12-72 hours. If it is necessary for us to ship an order immediately please let us know. There will be a fee of $10.00 for all RUSH orders in addition to regular shipping charges.
- Please do not put your COMPANY NAME in the BILL TOO part, it’s YOUR name.
- We do not sell sea buckthorn oils or flower essences for ingestion due to insurance policies.
- Please tell us in the comments section if you want insurance. It’s extra. If you live in an area of theft, it would be a good idea. Tracking and $50 of insurance automatically comes with every Stateside pkg. If something happens to your package, you will have to file a claim with the post office.
- You will receive an email if you have provided one, from the USPS site once your order ships. Please check your spam filters. Whitelist bsnjanine at gmail.com
- CREDIT CARD billing. Put your name in the billing section exactly as it appears on your credit card. ONLY put a salutation in the BILL TO section if there is one on your credit card. ‘Mrs. Ferdinand Tree’, as opposed to ‘Ferdinand Tree’
- YOUR ADDRESS If you live rurally, check your address at USPS to see if they have it in there the way YOU put it in here. It does not matter if it comes to you and it has been for the last 30 years. If it is not in the post office database, we can’t address it. Example: Anderson County Road is not Anderson County Road. The post office delivers it as An Co. Road. “SJE Glenn Rd.” is NOT SJE, it’s JE Glenn Rd. S.
- STATESIDE ORDERS: If you use an address other than your personal home mailing address, or you input an incomplete address and the package is returned here, I will reship once at your expense, charged to the credit card on file. When it reships, it will be at the same shipping cost as the originally shipped package. To avoid this hassle make sure all your information is correct before clicking the ‘submit’ button. If I mess up, I will make it right.
* INTERNATIONAL ORDERS:
- There is no ‘rush’ for overseas shipping.
- Foreign orders can take up to 6 weeks. From Romania to Italy to Denmark. Please plan your need of our products accordingly with regard to this timeline. Singapore and South Korea seem to be pretty quick, about 2-3 weeks. UK about 2 weeks. India, 3 weeks, Scotland 2-3 weeks and so on.
HOW ORDERS ARE TAKEN
- Orders are accepted online and on the phone. Via phone, I am entering the info via the cart, please be patient with me. The only order accepted via email are for bulk sea buckthorn oils. If you live locally, you may make an appointment to come pick up your order.
- We ship to all countries not on the fraud list
- INFORMATION ON WEBSITE & PRODUCT INFO I have information throughout this website. If you have a question or request please don’t hesitate to call or email. I am proud of the products I make because they WORK. BSN is as herbal and as natural as possible. Due to tasks at hand, the website isn’t always updated as quickly as new batches are made.
There ARE variances in product colors OR aromas due to batch of herb or oil used, or how long it was infused or any other number of things. Text, call or email if you have questions.
I will always do my best to make you happy. However I know there are times I may not say the right thing, or you may not hear me correctly. I am a work in progress. If there’s something you don’t like about my products or what I say, let me know. I’ll try to make it better for you. If I can’t, I’ll have a friend call or email you that is REALLY diplomatic. *smile*
- COMMERCIAL CREDIT CARD If you use a commercial credit card, you will be charged the difference in charges, which is 2% of the TOTAL cost of the order.
- We only speak English. If you cannot speak/write English there is no one here to help you. We apologize.
- REFUNDS, EXCHANGES VIA SHIPPING There are no refunds or exchanges for items shipped to the address you provide and you do not pick it up, do not want it/refuse it, or if the post office does not deliver it because the address was incomplete or incorrect & it was the address you provided. If the post office delivers it and you don’t receive it, you, not I, must file a claim with the post office. Everything is automatically insured for $50.
Please see the RETURNS page for more information.
- VAT TAX We ship everywhere in the world. Canada to Romania to Iraq and everywhere in-between. By placing and paying for your order you are agreeing by default to pay any taxes incurred outside the United States. Overseas customers must also provide a phone number.
- We take credit cards [Mastercard, Visa]. We also accept Wires. Buyer covers all Wire expenses. All payments must be in US funds only.
- OUT OF STOCK Items- You have the option of cancelling the item or waiting til more is made and have everything shipped out at once.
- Should you have a credit on file it must be used in the same year received.
To achieve greatest efficacy of our salves, we use as little unbleached beeswax as possible in our products, leaving the ingredients more room to be on your skin. If your product looks like there’s oil on top, just stir!
Each person’s skin is different and people use our products in different ways than the next. REMEMBER – I am an herbalist, not a doctor. I cannot diagnose or prescribe.
Orders accepted via the internet – 24/7 It’s secure.. No snail mail please. There is no catalog.
PHONE HOURS: Mon-Thursday 9:00a – 5p
Closed: Friday, Saturday, Sunday, Holy Days, Holidays and Ones I make up 😉
CALL! TEXT! EMAIL! I’m available for you for product questions and/or prayer/prayer requests.
SIX OH TWO, SIX SEVEN FOUR, OH TWO EIGHT SEVEN [writing it out WORKS to foil robots!]
Arizona time, which has no daylight savings time.
Shipping is TUESDAY THROUGH THURSDAY
Blue Sage Naturals, LLC
P.O. Box 82864
Phoenix, AZ 85071
Statements contained herein have not been evaluated by the Food and Drug Administration. Nothing on this site is intended to diagnose, cure, treat or prevent disease. It is imperative in this day and age to start taking charge of your own health and body. Educate and think for yourself. I don’t know if these products will work for you or not. They work for me.
Do a skin patch test before using any product, this should show if you will be allergic to a product.